COMPLAINTS

R&H has a documented process for handling client complaints to ensure that all client concerns are resolved in a transparent, effective, and efficient manner. Should you have a concern, please email complaints@rawlinson-hunter.bm providing full details on the matter. R&H will, acknowledge your correspondence by return email, log this entry in our complaints register to initiate further review and provide you with a detailed written response to the concern within a reasonable period.  Once a satisfactory resolution is accepted by both parties and confirmed in writing, a notation will be made in our complaints register to close the issue.

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We can also be reached via the following mailing address:

 

R&H (Bermuda) Limited

3rd Floor

5 Reid Street

Hamilton HM 11

Bermuda